06/09/2017

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Measurable Quality Of Service Business intelligence in the call center: Voxtron informed about opportunities and potentials Awls, 17.01.2012. Companies that want to bind their customers long term itself, must always keep in mind the quality of their service and improve quickly if necessary. Help so-called business intelligence tools that evaluate specific figures and provide information about the performance of the company. On the call center world 2012 Convention, the Voxtron software vendors shows how business intelligence (BI) can be harnessed for the contact center industry. Together with its system partners IP dynamics and Telefonbau Schneider Voxtron the opportunity to become the international leading trade fair for call center management in Berlin extensively about potential and workings are interested companies from February 28 until March 1, 2012 from BI in the call center environment to inform. Business intelligence is a useful tool to analyze communication processes in the call-center operation, exposing the hidden costs and thus the basis for decisions in the interest of the corporate strategy place", said Marc Schneider, Managing Director of phone Schneider GmbH. To gather the appropriate tools key figures from statistical reports of individual systems and put them in relationship to each other: who communicates with whom, why, how long and what economic benefits? How long is the average wait time in the call center and how many calls are lost before they can be answered? These and other data be processed visually and give a clear overview to the management as it is ordered to the its call center service quality. In the Voxtron communication center, the contact center software from Voxtron, a business intelligence function is already integrated, so that the details of the call, contact or service center with little effort and if necessary also with anonymized personal data can be evaluated. Before but a business intelligence...
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Cabo San Antonio The largest of the Cuban archipelago island is only Cuba in popular speech. When you require more details specified in the Isla de la Juventud, or elsewhere in the archipelagos. Let's make a brief presentation of each of the archipelagos, and then details about them, always with reference to the main island of Cuba. The archipelagos of Los Colorados and the Sabana-Camaguey, the first westward and the second towards the central portion are located on the North Coast. Spurs has plenty of information regarding this issue. On the South coast, toward the Centre East, it is that of Queen's gardens, while towards the area is located southwest of the Canarreos. The latter is the most important because he is the second largest island of Cuba, the Isla de la Juventud, formerly known as Isle of pines. By the same author: Sela Ward. We make a bojeo (tour) along the coast of our country, from West to East. First in the North Coast and then in the South. The Colorados archipelago. It is located on the first stretch of the North coast of Cuba. Also called Guaniguanico or Santa Isabel. It is located towards the West of Cuba, covering the northwest coast of the province of Pinar del rio. It is the smaller, the less important and less extensive of the four Cuban archipelagos, with no more than 80 cays. It is necessary to clarify that only in the area of the Caribbean to small islands are known as cays. This archipelago form a compact group, but that their keys are not distributed into two subgroups: one to the West, near Cabo San Antonio (the most Western point in Cuba) and known as Cayos de La Lena, while the rest forms a contiguous chain of cays visible close to the coast,...

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